Cisco Cisco IP Contact Center Release 4.6.2 Design Guide

You must observe the following limits when sizing an AW Distributor with an HDS and WebView 
Reporting:

Each Router/Logger pair can support up to four AW Distributors with an HDS.

WebView can be deployed on separate servers or co-resident with an AW Distributor with an HDS.

If WebView is deployed on separate servers, some configurations support up to four WebView 
Servers per AW Distributor with an HDS.

With appropriate hardware and configuration, each WebView server can support up to 50 reporting 
users.

A reporting user is defined as running:

Two Real-Time Reports refreshing every 20 seconds

Each report returns 50 or fewer rows.

Equivalent to running a monitoring script.

One Historical Report per hour

Half-hour historical reports are run for an 8-hour period.

Daily historical reports run for a 40-hour period.

 

 

For the most current server specifications for the 
Unified CVP, refer to the latest version of the 
Hardware and System Software Specification for 
Cisco Unified CVP, available at 

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For the most current Unified IP IVR server 
specifications, refer to the Cisco Unified CCX and 
Unified IP IVR Configuration and Ordering Tool, 
available at 

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