Cisco Cisco IP Contact Center Release 4.6.2 Design Guide
2-20
Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
OL-8669-16
Chapter 2 Deployment Models
IPT: Multi-Site with Distributed Call Processing
Unified CCE: Unified CCE System PG
This model, as designed with multiple remote locations, is not supported under the System Unified CCE
deployment model. However, in Unified CCE 7.0, the Unified CCE System PG was introduced as a
single peripheral that joins the Unified CM and Unified IP IVR peripherals of former versions to
simplify installation, configuration, and routing. In this model, the PGs at the remote sites can be
installed as Unified CCE System PGs to combine the Unified IP IVR and Unified CM peripherals under
a single logical PG instance and peripheral.
deployment model. However, in Unified CCE 7.0, the Unified CCE System PG was introduced as a
single peripheral that joins the Unified CM and Unified IP IVR peripherals of former versions to
simplify installation, configuration, and routing. In this model, the PGs at the remote sites can be
installed as Unified CCE System PGs to combine the Unified IP IVR and Unified CM peripherals under
a single logical PG instance and peripheral.
This model does not, however, allow the use of the Web Configuration tools. The core of the system
would still be the traditional Unified CCE model that requires manual configuration using the
ConfigManager application on the Unified ICM Admin Workstation. This is a unique design wherein
the two deployment models can share a common component (the Unified CCE System PG) while not
actually using the System Unified CCE deployment model itself. This model is perhaps more typical of
outsourcers that would set up a call center specifically for a single client and deploy it as a Unified CCE
System PG to allow their client company to connect their Unified ICM Enterprise system to the
outsourcer Unified CCE System PG with the Unified CCE Gateway PG, as they would any outsourced
ACD.
would still be the traditional Unified CCE model that requires manual configuration using the
ConfigManager application on the Unified ICM Admin Workstation. This is a unique design wherein
the two deployment models can share a common component (the Unified CCE System PG) while not
actually using the System Unified CCE deployment model itself. This model is perhaps more typical of
outsourcers that would set up a call center specifically for a single client and deploy it as a Unified CCE
System PG to allow their client company to connect their Unified ICM Enterprise system to the
outsourcer Unified CCE System PG with the Unified CCE Gateway PG, as they would any outsourced
ACD.
Unified CCE: Unified CCE PG
This model, as designed with multiple remote locations, is more suited for the traditional Unified CCE
design with multiple distributed peripheral gateways. The system could be deployed with the Generic
PG or both Unified CM and Unified IP IVR PGs at the sites; however, the new Unified CCE System PG
that combines both of these peripherals into a single peripheral for routing and reporting under the
traditional model might be easier for new deployments of this solution. Existing customers upgrading to
Unified CCE 7.0 may stay on their existing Generic PG or multi-PG model.
design with multiple distributed peripheral gateways. The system could be deployed with the Generic
PG or both Unified CM and Unified IP IVR PGs at the sites; however, the new Unified CCE System PG
that combines both of these peripherals into a single peripheral for routing and reporting under the
traditional model might be easier for new deployments of this solution. Existing customers upgrading to
Unified CCE 7.0 may stay on their existing Generic PG or multi-PG model.