Cisco Cisco E-Mail Manager Unity Integration Option Leaflet
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 4 Unified Contact Center Enterprise Desktop
Deployment Considerations
12.
The PhoneSim component will then receive a SIP-based instruction from Unified CM for a
simulated phone that it manages, to establish a monitoring call with the agent's phone.
simulated phone that it manages, to establish a monitoring call with the agent's phone.
13.
The chosen simulated phone establishes the monitoring call with the agent's phone based on
Unified CM's above request.
Unified CM's above request.
14.
After the establishment of a monitoring call from RSM server to agent, the agent phone's
Built-in-Bridge (BiB) forwards the call conversation to PhoneSim in the form of RTP packets.
Built-in-Bridge (BiB) forwards the call conversation to PhoneSim in the form of RTP packets.
15.
In turn, PhoneSim strips the RTP headers and streams this data to the VRU node over HTTP as a
response to the request made earlier in step 8.
response to the request made earlier in step 8.
16.
The VRU then plays the data to the supervisor as if it were a streaming audio prompt.