Cisco Cisco E-Mail Manager Unity Integration Option Leaflet
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 7 Cisco Unified Expert Advisor Option
Deployment Models
Deploying with the Cisco Unified Presence Proxy Server
Cisco Unified Presence contains not only a presence server, but also a SIP proxy server, and both are
required for Unified Expert Advisor deployments. The proxy server has two purposes in a Unified
Expert Advisor deployment: first, as a way to define the entire SIP dial plan in one place, and second,
as an integral element in the Unified Expert Advisor failover strategy.
required for Unified Expert Advisor deployments. The proxy server has two purposes in a Unified
Expert Advisor deployment: first, as a way to define the entire SIP dial plan in one place, and second,
as an integral element in the Unified Expert Advisor failover strategy.
Although the Cisco Unified Presence 6.x server does not offer failover support, the proxy server does.
In addition, Unified Expert Advisor can currently be configured to point to only one such proxy server;
failover among SIP proxy servers is not supported.
In addition, Unified Expert Advisor can currently be configured to point to only one such proxy server;
failover among SIP proxy servers is not supported.
If Unified CVP is part of the deployment, you might prefer for Unified CVP to use the Cisco Unified
Presence publisher as one of its SIP proxy servers, so that you have to configure the dial plan only once.
However, this benefit should be weighed against the performance impact that is incurred by making one
Cisco Unified Presence server responsible for IM and presence services, SIP proxy services, and (in
Microsoft Office Communicator deployments) federation overhead to Microsoft Office
Communications Server (OCS), on top of its existing publisher responsibilities.
Presence publisher as one of its SIP proxy servers, so that you have to configure the dial plan only once.
However, this benefit should be weighed against the performance impact that is incurred by making one
Cisco Unified Presence server responsible for IM and presence services, SIP proxy services, and (in
Microsoft Office Communicator deployments) federation overhead to Microsoft Office
Communications Server (OCS), on top of its existing publisher responsibilities.
Relationship Between Unified Expert Advisor Runtime Servers and
Unified ICM PGs
Unified ICM PGs
Runtime servers may be either simplexed or duplexed. In a simplexed configuration, both simplexed and
duplexed Unified ICM PGs are supported, but duplexed Runtime servers require duplexed
Unified ICM PGs as well.
duplexed Unified ICM PGs are supported, but duplexed Runtime servers require duplexed
Unified ICM PGs as well.
The following considerations apply to these types of configurations:
•
Any component that is simplexed becomes a single point of failure in the deployment.
•
If the expert advisor PIM is co-resident with another PIM (such as a Cisco Unified Communications
Manager PIM) that is duplexed, then the Expert Advisor PIM must also be duplexed even if the
Runtime Server itself is simplexed. However, there is no machine count penalty for following this
requirement because no new machines are being introduced to carry the expert advisor PIMs in this
scenario.
Manager PIM) that is duplexed, then the Expert Advisor PIM must also be duplexed even if the
Runtime Server itself is simplexed. However, there is no machine count penalty for following this
requirement because no new machines are being introduced to carry the expert advisor PIMs in this
scenario.
Small Deployments with Unified ICM
In order to reduce server count for small deployments, it is possible for PIMs to share Unified ICM PGs
and for multiple PGs to be hosted on the same physical machine, as long as all Unified ICM sizing
guidelines, co-residency rules, and physical proximity rules are observed. Most Unified Expert Advisor
installations include a VRU peripheral (for Unified CVP), a Cisco Unified CM peripheral, and an Expert
Advisor peripheral. Cisco Unified CM and Expert Advisor PGs are best located physically near their
respective peripherals, but VRU PGs need not be.
and for multiple PGs to be hosted on the same physical machine, as long as all Unified ICM sizing
guidelines, co-residency rules, and physical proximity rules are observed. Most Unified Expert Advisor
installations include a VRU peripheral (for Unified CVP), a Cisco Unified CM peripheral, and an Expert
Advisor peripheral. Cisco Unified CM and Expert Advisor PGs are best located physically near their
respective peripherals, but VRU PGs need not be.
The co-residency rules are as follows:
•
One machine can host no more than two PGs.
•
One PG can host no more than two types of peripherals (types of PIMs).
•
In order for one PG to host two types of peripherals:
–
It must be configured as a Generic PG; and
–
One of the types must be a VRU PG.