Cisco Cisco IP Contact Center Release 4.6.1 Leaflet
3-49
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 3 Design Considerations for High Availability
Understanding Failure Recovery
There is no impact to call processing during a Logger failure; however, the HDS data that is replicated
from that Logger would stop until the Logger can be restored.
from that Logger would stop until the Logger can be restored.
Additionally, if the Unified Outbound Option is used, the Campaign Manager software is loaded on
Logger A only. If that platform is out of service, any outbound calling will stop until the Logger can be
restored to operational status.
Logger A only. If that platform is out of service, any outbound calling will stop until the Logger can be
restored to operational status.
Administrative Workstation Real-Time Distributor (RTD)
The Administrative Workstation (AW) Real-Time Distributor (RTD) provides the user interface to the
system for making configuration and scripting changes. It also can host the web-based reporting tool,
WebView and Internet Script Editor.
system for making configuration and scripting changes. It also can host the web-based reporting tool,
WebView and Internet Script Editor.
These servers do not support redundant or duplex operation, as the other Unified ICM system
components do. However, you can deploy multiple Administrative Workstation servers to provide
redundancy for the Unified CCE. (See
components do. However, you can deploy multiple Administrative Workstation servers to provide
redundancy for the Unified CCE. (See
.)