Cisco Cisco IP Contact Center Release 4.6.1 Leaflet

Achieving Unified CCE system security requires an effective security policy that accurately defines 
access, connection requirements, and systems management within your contact center. Once you have a 
good security policy, you can use many state-of-the-art Cisco technologies and products to protect your 
data center resources from internal and external threats and to ensure data privacy, integrity, and system 
availability.

An essential security resource is the Unified Communications Security Solution portal, accessible at 

This site contains important documents and references that are meant to aid the application architect in 
designing a secure and reliable Cisco Unified Communications environment with its endpoints, call 
control systems, transport networks, and applications.

As one of those applications in the Cisco Unified Communications network, Unified CCE security 
considerations at a high level are not very different than those of other applications making up a 
Cisco Unified Communications solution. Deployments of Unified CCE vary greatly and often call for 
complex network designs that require competence in all areas of Layer 2 and Layer 3 networking as well 
as voice, VPN, QoS, Microsoft Windows Active Directory, and so forth. While this chapter provides 
some guidance that may touch on these various areas, it is not meant to be an all-inclusive guide for 
deploying a secure Unified CCE network.

Along with the Unified Communications Security Solution portal, you should use other Cisco solution 
reference network design guides (SRNDs) in addition to this document to answer many design and 
deployment questions. The SRNDs provide proven best practices for building a network infrastructure 
for Cisco Unified Communications. The SRNDs are available at 

Among the SRNDs at this site are the following relevant documents relating to security and 
Cisco Unified Communications, which you should use in order to deploy a Unified CCE network 
successfully:

Updates and additions to these documents are posted periodically, so frequent visits to the Design Zone 
website are recommended.

This chapter provides limited guidance on the intricacies of designing and deploying a Windows Active 
Directory. Additional information is available from Microsoft on designing a new Active Directory 
logical structure, deploying Active Directory for the first time, upgrading an existing Windows 
environment to Windows Server 2000 or 2003 Active Directory, and restructuring your current 
environment to a Windows Active Directory environment. In particular, the Designing and Deploying 
Directory and Security Services section of the Microsoft Windows Server 2003 Deployment Kit can assist 
you in meeting all of the Active Directory design and deployment goals for your organization. This 
development kit and its related documentation are available from Microsoft at