Cisco Cisco IP Contact Center Release 4.6.1 Leaflet
8-13
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 8 Securing Unified CCE
Host-Based Firewall
Figure 8-3
IPSec Deployment Example
Host-Based Firewall
By providing host firewall protection on the innermost layer of your network, Windows Firewall, a new
security component introduced in Microsoft Windows Server 2003 with Service Pack 1 (SP1), can be an
effective part of your defense-in-depth security strategy. Unified CCE supports the deployment of
Windows Firewall on the application servers. The Security Best Practices Guide contains a chapter on
the implementation and configuration of this feature.
security component introduced in Microsoft Windows Server 2003 with Service Pack 1 (SP1), can be an
effective part of your defense-in-depth security strategy. Unified CCE supports the deployment of
Windows Firewall on the application servers. The Security Best Practices Guide contains a chapter on
the implementation and configuration of this feature.
RTR A
TDM
access
IP IVR 1
143956
Agent 1
PC
Agent 2
PC
Subscriber 1
Subscriber 2
MDF
switch 1
IP IVR 2
RTR B
Publisher
Unified CCE site side B
Unified CCE site side A
IDF
switch 1
IDF
switch 2
Voice
gateway 1
Voice
gateway 2
T1 lines
MDF
switch 2
switch 2
T1 lines
Call control, CTI data,
IP messaging
TDM voice lines
Ethernet lines
Windows
IP messaging
TDM voice lines
Ethernet lines
Windows
R
IPSec
Windows
R
IPSec
Cisco IOS
TM
IPSec
Public
network
V
IP
M
V
IP
M
M
ISE Agent
Reskilling
Client
WedView
Client
CM IVR
PG A
CM CTI OS
IPSec
LGR A
LGR B
IPSec
WV
HDS A
SSL
Client AW
HDS B
AWD (cms)
ISE server
SSL
IPSec
CM IVR
PG A
CM CTI OS
PG A
CM CTI OS
IPSec
IPSec
TLS
TLS
IPSec