Cisco Cisco IP Contact Center Release 4.6.1 Leaflet
13-4
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 13 Cisco Unified Contact Center Management Portal
Software Compatibility
Parent/Child Deployment
In parent/child deployments, a single Unified CCMP instance connects to each of the child Unified ICM
AW servers, which must be configured as physically separate Primary Distributors. Each child instance
appears as a "tenant" within Unified CCMP. Resources added through Unified CCMP are linked to a
tenant, and the added resource are replicated from the Unified ICM child to its parent by means of the
standard replication process.
AW servers, which must be configured as physically separate Primary Distributors. Each child instance
appears as a "tenant" within Unified CCMP. Resources added through Unified CCMP are linked to a
tenant, and the added resource are replicated from the Unified ICM child to its parent by means of the
standard replication process.
Systems Exceeding Published Limits
If your requirements exceed the capacity limits outlined in this document and detailed in the Hardware
and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center
Enterprise & Hosted, Release 7.5(x), you must contact Cisco to confirm that your Unified CCMP
deployment plan is suitable and will not cause performance issues.
and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center
Enterprise & Hosted, Release 7.5(x), you must contact Cisco to confirm that your Unified CCMP
deployment plan is suitable and will not cause performance issues.
Software Compatibility
Unified CCMP is backward-compatible with Unified CCE versions starting with Unified CCE 7.1.
Therefore, Cisco recommends always installing the latest version of Unified CCMP to get the latest
feature set. In addition, Unified CCMP 7.5 and later releases support SQL Server 2005 Standard rather
than the previous SQL Server 2000 Enterprise, which provides significant cost savings for the customer.
Therefore, Cisco recommends always installing the latest version of Unified CCMP to get the latest
feature set. In addition, Unified CCMP 7.5 and later releases support SQL Server 2005 Standard rather
than the previous SQL Server 2000 Enterprise, which provides significant cost savings for the customer.
In summary, the following software versions are recommended for the two main deployment modes:
•
Co-resident on System CCE (on same server as Administrative Workstation)
–
Unified CCMP 7.5.x for Unified System CCE 7.5.x
•
Dedicated server (separate from Administrative Workstation)
–
Unified CCMP 7.5.x for all versions of Unified CCE from Unified CCE 7.1.x to
Unified CCE 7.5.x.
Unified CCE 7.5.x.
Reporting
The provisioning audit information collected by Unified CCMP can be viewed by the end-user using
Unified CCMP's multi-tenanted and partitioned reporting engine. For reporting of Unified CCE call data
beyond Cisco WebView, one of the following two optional product solutions are recommended:
Unified CCMP's multi-tenanted and partitioned reporting engine. For reporting of Unified CCE call data
beyond Cisco WebView, one of the following two optional product solutions are recommended:
•
Cisco Unified Intelligence Suite — The next-generation advanced reporting platform available with
Unified CCE 7.5.
Unified CCE 7.5.
•
Exony VIM Analytics — The OLAP-based operational analysis, performance management, and
data mining platform available under the Cisco Solution+ reseller agreement. This platform shares
the Unified CCMP user, roles, and folder hierarchies.
data mining platform available under the Cisco Solution+ reseller agreement. This platform shares
the Unified CCMP user, roles, and folder hierarchies.