Cisco Cisco IP Contact Center Release 4.6.1 Leaflet

A combination of these deployment models is also possible. For example, a multi-site deployment may 
have some sites that use centralized call processing (probably small sites) and some sites that use 
distributed call processing (probably larger sites). Examples of scenarios where combinations are likely 
are identified within each section.

Also in this chapter is a section on integration of traditional ACD and IVR systems into a Unified CCE 
deployment, with considerations on hybrid PBX/ACD deployments. Sizing and redundancy are 
discussed in later chapters of this Unified CCE design guide. For more information on the network 
infrastructure required to support a Unified CCE solution, refer to the latest version of the Cisco 
Enterprise QoS Solution Reference Network Design Guide, available at 

For more information on deployment models for Unified CCE and Cisco Unified Communications, refer 
to the latest version of the Cisco Unified Communications Solution Reference Network Design (SRND) 
guide, available at 

The following topics that are new in this chapter or that have changed significantly from previous 
releases of this document.

Cisco Unified System CCE can now be deployed with Unified CVP.

Beginning with Unified CCE 7.5, Unified System CCE with Unified CVP is supported as a 
standalone solution or as a Child to a Parent Unified ICM Enterprise.

Multiple peripheral support for CTI-OS.

This feature allows multiple CTI-OSs to be deployed over a single PG that has multiple PIMs and 
peripherals under it. This feature reduces box count in deployments that have several small ACD or 
Unified CCE PGs and allows scaling on a machine that has reached the CTI-Manager device limit 
on Cisco Unified Communications Manager (Unified CM).

The Cisco Collaboration Server and Cisco E-Mail Manager are no longer supported for new 
installations.

The Outbound Controller is supported in a co-resident deployment with the Agent/IVR Controller 
in Unified System CCE.

Clustering over the WAN is now supported for Unified System CCE.

Expert Agent PG — This topic is not covered in this chapter but is discussed in its own chapter on 

.

Unified Contact Center Management Portal (Unified CCMP) can now be deployed with Unified 
System CCE.

Servers can now be consolidated by deploying a virtualization solution for Client Administrative 
Workstations (AWs) and certain Peripheral Gateways (PGs). (See 

.)

The new and changed information in this chapter is extensive, therefore Cisco recommends that you read 
the entire chapter.