Cisco Cisco Unified Contact Center Enterprise 9.0(2) Leaflet
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 8 Securing Unified CCE
Patch Management
Agents Modes
The Cisco Security Agent can be deployed in two modes:
•
Standalone mode — A standalone agent can be obtained directly from the Cisco Software Center
for each voice application and can be implemented without communication capability to a central
Cisco Security Agent Management Center (MC).
for each voice application and can be implemented without communication capability to a central
Cisco Security Agent Management Center (MC).
•
Managed mode — An XML export file specific to the agent and compatible with each voice
application in the deployed solution, can be downloaded from the same location and imported into
an existing Cisco Unified Operations Management Center for Cisco Security Agents, part of the
Cisco Unified Operations VPN/Security Management Solution (VMS) bundle.
application in the deployed solution, can be downloaded from the same location and imported into
an existing Cisco Unified Operations Management Center for Cisco Security Agents, part of the
Cisco Unified Operations VPN/Security Management Solution (VMS) bundle.
The advanced Cisco Unified Operations Management Center for Cisco Security Agents incorporates all
management functions for agents in core management software that provides a centralized means of
defining and distributing policies, providing software updates, and maintaining communications to the
agents. Its role-based, web browser manage-from-anywhere access makes it easy for administrators to
control thousands of agents per MC.
management functions for agents in core management software that provides a centralized means of
defining and distributing policies, providing software updates, and maintaining communications to the
agents. Its role-based, web browser manage-from-anywhere access makes it easy for administrators to
control thousands of agents per MC.
Cisco Unified ICM, Unified CCE, and Cisco Voice Portal Agents are available at:
Other voice application agents are available at
Third-Party Applications Dependencies
Cisco Security Agent can reside on the same server with only those supported applications listed in the
Hardware and System Software Specification Guide or the installation guides for the Cisco Security
Agent you are installing. For more details on the installation of Cisco Unified ICM agents, refer to the
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions, available at
Hardware and System Software Specification Guide or the installation guides for the Cisco Security
Agent you are installing. For more details on the installation of Cisco Unified ICM agents, refer to the
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions, available at
Note
Cisco does not test or support other intrusion prevention products by vendors such as Sygate, McAfee,
and so forth. Such products are capable of blocking legitimate application functionality if they
incorrectly identify that application as a security threat. Just as it is the case with CSA, these products
must be specifically configured to allow legitimate operations to execute.
and so forth. Such products are capable of blocking legitimate application functionality if they
incorrectly identify that application as a security threat. Just as it is the case with CSA, these products
must be specifically configured to allow legitimate operations to execute.
Patch Management
Security Patches
The security updates qualification process for Contact Center products is documented at
This process applies to the application servers running the standard Windows Operating System, not the
customized Cisco Unified Communications operating system (CIPT OS).
customized Cisco Unified Communications operating system (CIPT OS).