Cisco Cisco Unified Contact Center Enterprise 8.5(2) Leaflet

Index

IN-13

Cisco Unified Contact Center Enterprise 7.5 SRND

target devices

1-24

task automation

4-6

Task Event Services (TES)

3-16

TCP

12-5

TCP/IP ports

8-7

TDM

1-5

teams

10-13

terminology

9-1

TES

3-16

third-party applications

8-17

throttling dialers

5-11

time-division multiplexing (TDM)

1-5

timeline for calls

9-4

time on a call

9-3

TNT

1-36

tolerance

3-58, 9-9

tolerance time for abandoned calls

9-11

toll bypass

1-30

tools for designing an Unified CCE solution

9-6

topology

best practices

8-8

port blocking

8-8

traffic

classification

12-15

flow

12-8, 12-24

in a bust hour

9-3

marking

12-11, 12-12, 12-13

marking policy

12-15

prioritization

12-5

queuing policy

12-15

types of

12-2

where to mark

12-10

transfer connect

1-36

transfers

conference calls

1-36

described

1-31

inputs to Capacity Tool

11-5

multi-site deployments with centralized call
processing

2-17, 2-21

multi-site deployments with distributed call
processing

2-24

single-site deployments

2-14

using Cisco Unified Communications Manager

2-57

using PBX

2-54

using PSTN

1-36, 2-56

translation route pool

10-14

Translation Route to VRU

1-27

translation routing

1-27, 10-14

Transmission Control Protocol (TCP)

12-5

treatment of calls

average treatment time

9-9

by CVP

2-13, 2-14, 2-17, 2-21, 2-28, 2-38, 2-42

by IP IVR

2-13, 2-14, 2-17, 2-21, 2-22, 2-24, 2-37, 9-14

sizing example

9-14

treatment time

9-9

trunks

double trunking

2-56, 2-57

required number

9-11

sizing

9-7, 9-14

trust

12-14

types of dial plans

1-32

UDP

12-5

Unified CCE

architecture

1-1

call flows

1-6

clusters

11-6

combined with IP Telephony

1-29

components

10-2

component sizing

10-6

configuration

5-10

Express

3-56

extensions

1-29

message flows

1-6

outbound dialer configuration

5-10

Outbound Option

1-21, 3-24