Cisco Cisco IP Contact Center Release 4.6.2 Leaflet

the same server as the Call Router and Logger.   If the AW is installed on the same server as the Logger, 
then HDS is no longer required because a complete copy of the Logger database is already present on 
the server.

For more details on the design and configuration of the AWs, refer to the ICM product documentation 
available online at Cisco.com.

The Unified CCE Reporting solution provides an interface to access data describing the historical and 
real-time states of the system. The reporting solution consists of the following components:

WebView — the reporting user interface

Reporting Data — contained on a Distributor AW

Administrative Workstation Database (AWDB) — contains real-time and configuration data

Historical Data Server (HDS) — contains the historical data

The reporting user interface is a web-based application referred to as WebView. WebView performs the 
basic operations of gathering user input, querying the databases and presenting the requested data. 
Additionally, WebView is a full-featured reporting application server that provides functions such as 
authentication, storing users' favorite reports, launching scheduled reports, and so forth. WebView can 
be installed on an AW or, to increase scalability, it can be installed on a standalone server. The WebView 
architecture is described in the WebView Installation and Administration Guide, available at 

WebView comes with a number of categories of report templates. Each category presents different views 
of the data generated by call center activity. To determine which templates are best suited for your 
reporting requirements, refer to the WebView Template Reference Guide, available at 

The Cisco Unified Intelligence Suite is an advanced reporting option that can be substituted for, or used 
in conjunction with, WebView. This platform is a web-based application offering many Web 2.0 
features, greater scalability, better performance, and advanced features such as the ability to integrate 
data from other Cisco Unified Communications products or third-party data sources.

The Cisco Unified Intelligence Suite consists of two components: Intelligence Server and the Archiver. 
Both of these components require a separate and dedicated server.

The Intelligence Server is a web-based reporting application that provides real-time and historical 
reports and dashboards as well as several developer tools for extending the platform and customizing the 
user experience.

The Archiver is an MSSQL data repository containing a normalized data schema and the infrastructure 
of tables and processes that will enable customers to Extract, Transform, and Load (ETL) data from any 
data source.

A unique ETL process is created for each data source and is referred to as a Data Connector. Refer to 
the Archiver installation and configuration guide for more information on Data Connectors.