Cisco Cisco IP Contact Center Release 4.6.2 Leaflet

This chapter is new in this version of the Cisco Unified Contact Center Enterprise 7.5 SRND. Cisco 
recommends that you read the entire chapter if you intend to deploy the Cisco Unified Contact Center 
Management Portal in your system.

Cisco Unified Contact Center Management Portal (Unified CCMP) is a browser-based management 
application designed for use by contact center system administrators, business users, and supervisors. It 
is a dense multi-tenant provisioning platform that overlays the Cisco Unified CCE, Unified ICM, 
Unified CM, and Unified CVP equipment.

From Unified CCMP's perspective, the underlying Unified CCE equipment is viewed as configuration 
items, generally known as resources, such as agents or IP phones. Unified CCMP partitions the resources 
in the equipment using a familiar folder paradigm, and these folders are then secured using a 
sophisticated security structure that allows administrators to specify which users can perform which 
actions within the specified folder(s).

Unified CCMP 's focus on supplying dense multi-tenancy functionality helps support the business plans 
of large enterprises because it allows the distributed or disparate contact center equipment to be 
partitioned or segmented to satisfy the following business goals:

Unified CCMP abstracts and virtualizes the underlying contact center equipment, thereby allowing 
centralized deployment and decentralized control, which in turn provides economies of scale while 
supporting multi-level user command and control.

Unified CCMP allows the powerful and flexible native Unified CCE provisioning operations to be 
abstracted into simple high-level tasks that enable business users to rapidly add and maintain contact 
center services across the virtualized enterprise (or a portion thereof).

A Unified CCMP user sees only the resources in the platform that he or she is entitled to see, thereby 
providing true multi-tenancy.

Unified CCMP users may manipulate only those resources visible to them by using Unified CCMP 
tools and features they have been authorized to use, thereby providing role-based task control.

Unified CCMP's Web interface allows for the concurrent provisioning activities of hundreds of 
end-users, thus avoiding the "huddle around the Admin Workstation" problem sometimes experienced 
in Unified CCE deployments where provisioning requests can stack up during busy periods. This surge 
of activity is smoothed by Unified CCMP so that the central site is not overloaded with provisioning 
requests.