Cisco Cisco IP Contact Center Release 4.6.2 Leaflet
2-13
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 2 Deployment Models
IPT: Single Site
Figure 2-3
Single-Site Deployment Using Unified CVP
When using this configuration, the VRU PGs must be deployed redundantly with one to ten Unified CVP
Call Servers, depending upon the number of agents and call volume required. From a practical point of
view, this deployment is similar to a single-PG Unified CCE system with the major exception of greatly
simplified setup and configuration.
Call Servers, depending upon the number of agents and call volume required. From a practical point of
view, this deployment is similar to a single-PG Unified CCE system with the major exception of greatly
simplified setup and configuration.
IVR: Treatment and Queuing with Unified IP IVR
In this deployment model, all initial and subsequent queuing is done on the Unified IP IVR. Up to five
Unified IP IVRs can be deployed in this model (with the Unified CCE System PG). The Unified IP IVRs
are placed behind the Unified CM, using Unified CM's dial plan and call switching under control of
Unified CCE. All calls come into a CTI Route Point on Unified CM, controlled by Unified CCE, and are
then automatically translation-routed to the Unified IP IVR by the Unified CCE System PG. The Unified
CCE handles load balancing between available Unified IP IVR ports, and configuring translation routes
between the Unified IP IVR and Unified CM is not needed.
Unified IP IVRs can be deployed in this model (with the Unified CCE System PG). The Unified IP IVRs
are placed behind the Unified CM, using Unified CM's dial plan and call switching under control of
Unified CCE. All calls come into a CTI Route Point on Unified CM, controlled by Unified CCE, and are
then automatically translation-routed to the Unified IP IVR by the Unified CCE System PG. The Unified
CCE handles load balancing between available Unified IP IVR ports, and configuring translation routes
between the Unified IP IVR and Unified CM is not needed.
In most cases, deployments using this model can also be handled by Unified System CCE.
IVR: Treatment and Queuing with Unified CVP
Although not usually deployed in a single-site model, the Unified CVP could be used to provide the call
treatment and queuing in this model as well. Unified System CCE supports one VRU PG for
Unified CVP with up to 10 Unified CVP peripherals. If more than one Unified CVP PG is desired,
traditional Unified CCE and not Unified System CCE should be deployed, and the web configuration
tools would not be available so all configuration would have to be done using the ConfigManager
application on the Unified ICM Admin Workstation. Because Unified CVP is not part of the Unified
CCE System PG peripheral, translation routes must be configured to transfer calls with call data between
the peripherals.
treatment and queuing in this model as well. Unified System CCE supports one VRU PG for
Unified CVP with up to 10 Unified CVP peripherals. If more than one Unified CVP PG is desired,
traditional Unified CCE and not Unified System CCE should be deployed, and the web configuration
tools would not be available so all configuration would have to be done using the ConfigManager
application on the Unified ICM Admin Workstation. Because Unified CVP is not part of the Unified
CCE System PG peripheral, translation routes must be configured to transfer calls with call data between
the peripherals.
CVP
Call Servers
System CCE
+ VRU PG
IP
IP
GED-125
Connection
per CVP
IOS
Voice GW
CCM-3
CCM
Cluster
JTAPI
PSTN
M
M
V
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