Cisco Cisco Unified Contact Center Management Portal 11.0(1) Leaflet
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 3 Design Considerations for High Availability
Understanding Failure Recovery
Figure 3-24
Redundant Unified ICM Distributors and AW Servers
Administrative Workstation Real-Time Distributors are clients of the Unified ICM Call Router real-time
feed that provides real-time information about the entire Unified CCE across the enterprise. Real-Time
Distributors at the same site can be set up as part of an Admin Site that includes a designated primary
real-time distributor and one or more secondary real-time distributors. Another option is to add Client
Admin Workstations which do not have their own local SQL databases and are homed to a Real-Time
Distributor locally for their SQL database and real-time feed.
feed that provides real-time information about the entire Unified CCE across the enterprise. Real-Time
Distributors at the same site can be set up as part of an Admin Site that includes a designated primary
real-time distributor and one or more secondary real-time distributors. Another option is to add Client
Admin Workstations which do not have their own local SQL databases and are homed to a Real-Time
Distributor locally for their SQL database and real-time feed.
The Admin Site reduces the number of real-time feed clients the Unified ICM Call Router has to service
at a particular site. For remote sites, this is important because it can reduce the required bandwidth to
support remote Admin Workstations across a WAN connection.
at a particular site. For remote sites, this is important because it can reduce the required bandwidth to
support remote Admin Workstations across a WAN connection.
When using an Admin Site, the primary real-time distributor is the one that will register with the Unified
ICM Call Router for the real-time feed, and the other real-time distributors within that Admin Site
register with the primary real-time distributor for the real-time feed. If the primary real-time distributor
is down or does not accept the registration from the secondary real-time distributors, they will register
ICM Call Router for the real-time feed, and the other real-time distributors within that Admin Site
register with the primary real-time distributor for the real-time feed. If the primary real-time distributor
is down or does not accept the registration from the secondary real-time distributors, they will register
TDM
access
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Sub 1
Sub 2
Unified CM
cluster
MDF
switch 1
Call control, CTI data,
IP messaging
TDM voice lines
Ethernet lines
IP messaging
TDM voice lines
Ethernet lines
IP IVR 1
IP IVR 2
Agent
PG A
Agent
PG B
IP IVR
group
Publisher
VRU
PG A
VRU
PG B
AW
A
AW
B
WedView
Reporting Client
ICM A
ICM B
ICM central controllers
M
Public
network
V
IDF
switch 1
IDF
switch 2
V
Voice
gateway 1
Voice
gateway 2
T1 lines
T1 lines
Corporate
LAN
Firewall
M
M
MDF
switch 2
switch 2
Unified CCE Site