Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Customers and partners can self-register on Cisco.com to obtain additional 
personalized information and services. Registered users can order products, check 
on the status of an order, access technical support, and view benefits specific to 
their relationships with Cisco.

To access Cisco.com, go to the following website:

The Cisco TAC website is available to all customers who need technical assistance 
with a Cisco product or technology that is under warranty or covered by a 
maintenance contract.

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC 
by going to the TAC website:

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is 
noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, 
product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to 
your questions. 

To register for Cisco.com, go to the following website:

If you cannot resolve your technical issue by using the TAC online resources, 
Cisco.com registered users can open a case online by using the TAC Case Open 
tool at the following website: