Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
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Cisco ICM Software WebView Installation Guide
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A P P E N D I X
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Upgrading From a Previous Version of
ICM WebView
ICM WebView
Several major differences between WebView 4.6.2 and WebView 5.0 affect
existing saved report files. The first major difference concerns the templates
supplied and the second difference concerns the storage of saved report files.
existing saved report files. The first major difference concerns the templates
supplied and the second difference concerns the storage of saved report files.
In WebView 5.0, new templates have been added and several existing templates
were deleted. The deleted templates were either replaced by templates in the same
reporting category, replaced by templates in different reporting categories, or not
replaced.
were deleted. The deleted templates were either replaced by templates in the same
reporting category, replaced by templates in different reporting categories, or not
replaced.
In WebView 4.6.2, saved reports were stored in a directory on the WebView
server. In WebView 5.0, a WebView database is used to store saved reports.
During WebView installation, most saved report files were migrated to the
WebView database, with two exceptions:
server. In WebView 5.0, a WebView database is used to store saved reports.
During WebView installation, most saved report files were migrated to the
WebView database, with two exceptions:
•
Saved reports created with templates that have been deleted and replaced by
templates in different reporting categories were not migrated to the database
templates in different reporting categories were not migrated to the database
•
Saved reports created with templates that have been deleted and not replaced
were not migrated to the database
were not migrated to the database
Only saved reports stored in the database can be accessed and used in WebView.
This section discusses:
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