Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

If you want to recreate a deleted report in WebView, use the replacement template 
to create the report and follow the wizard to add items to the report and, if 
necessary, date and time range. If you do not remember the parameters of the 
deleted report, follow the directions below to open the text version of the report 
file stored on the WebView server and view the parameters.

Although you cannot use WebView to view saved reports that were not migrated 
to the WebView database, you can open the saved report files in a text editor to 
view the parameters used when you created the report.  Parameter examples 
include date and time range, agents, and peripherals. You can use these parameters 
when running a new report in WebView.

Navigate to the directory in which saved report files are stored. After you install 
WebView 5.0, back-up files of existing saved reports are located in the following 
directories:

<drive>:\icm\<instance>\dis\web\userdata\<"private" or 
"shared">\<username>\wv_converted

<drive>:\icm\<instance>\dis\web\userdata\shared\all\wv_converted

Open the saved report file in a text editor.

ipcc_entsvc20_hh_grid

caltyp21: Call Type Half Hour

ipcc_entsvc21_day_grid

caltyp22: Call Type Daily

peragt02_agent_status_by_skill_group

agtskg20: Agent Skill Group Real Time