Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 3 Installing Cisco ICM WebView Software and Setting Up Users
Installing Cisco ICM WebView Software
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Cisco ICM Software WebView Installation Guide
OL-0730-04
Installing Cisco ICM WebView Software
After the required software is installed, you are ready to install (or upgrade) the
WebView option on the Admin Workstation. If you are installing the Admin
Workstation software for the first time, see the Cisco ICM Software Installation
Guide for information about installing the Admin Workstation.
WebView option on the Admin Workstation. If you are installing the Admin
Workstation software for the first time, see the Cisco ICM Software Installation
Guide for information about installing the Admin Workstation.
Use the following procedure to install Cisco ICM WebView software.
How to install WebView software
Step 1
Run Setup from the ICM CD. See the Cisco ICM Software Installation Guide for
information on how to use the Setup program.
information on how to use the Setup program.
If you are installing the Admin Workstation software for the first time, you will
be enabling the WebView option on the Admin Workstation Properties window.
If you are upgrading from an earlier version of the Admin Workstation software,
you will be completing the upgrade.
be enabling the WebView option on the Admin Workstation Properties window.
If you are upgrading from an earlier version of the Admin Workstation software,
you will be completing the upgrade.
Step 2
In the Cisco ICM Setup dialog box, select AW in the Instance Components section
on the right-hand side of the dialog box.
on the right-hand side of the dialog box.
Step 3
In the same dialog box, in the ICM Instances section, on the left-hand side of the
dialog box, select the ICM instance where the Admin Workstation running
WebView will be installed.
dialog box, select the ICM instance where the Admin Workstation running
WebView will be installed.
Step 4
Click the Edit button associated with the Instance Components section on the
right-hand side of the dialog box. The Admin Workstation Properties dialog box
displays.
right-hand side of the dialog box. The Admin Workstation Properties dialog box
displays.
Step 5
Click Next. The Real-Time Distributor Node Properties dialog box displays.
Step 6
In the Real-Time Distributor Node Properties dialog box, enable the WebView
Reporting option check box.
Reporting option check box.
Step 7
In the WebView database host name text box, enter the WebView database host
name. This is the name of the computer that you want to hold the database server
which WebView uses to store saved reports and favorites reports.
name. This is the name of the computer that you want to hold the database server
which WebView uses to store saved reports and favorites reports.
Step 8
Click Next and proceed with the setup. When the installation is complete, and you
are prompted in the Cisco ICM Setup dialog box, you can exit from Setup.
are prompted in the Cisco ICM Setup dialog box, you can exit from Setup.