Cisco Cisco IPCC Web Option Installation Guide

Several templates were deleted and replaced by templates in a different reporting 
category. Existing saved reports made using the deleted templates were not 
migrated to the WebView database during installation and therefore cannot be 
viewed in WebView.

The following table lists deleted templates and their replacements in different 
reporting categories.

perskg07_daily_aht_grid

perskg24: Peripheral Skill Group Performance Summary 
Daily

Note: The FTE # of Agents field does not appear in the 
replacement template.  You can use the perskg08: FTE for 
Enterprise Skill Groups Half Hour template to view FTE 
data.

perskg13_skill_group_call_analysis 

perskg21: Peripheral Skill Group Task Summary Half 
Hour

Note: The Monitored Calls and Whispered Calls fields do 
not appear in the replacement template because they are 
not supported for IPCC configurations.

persvc11_calls_analysis_daywise

persvc25: Peripheral Service Agent Daily 

persvc12_calls_analysis_half_hour

persvc24: Peripheral Service Agent Half Hour

agtper02_agent_status_by_skill_group

agtskg20: Agent Skill Group Real Time

Note: The Last State Change field has been replaced with a 
Duration in Current State field.

entsvc10_queue_point_service_level

caltyp20: Call Type Real Time

entsvc19_queue_point_service_level

caltyp21: Call Type Half Hour