Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
Chapter 1 WebView System Requirements
Client System Sizing for ICM 5.0
1-2
Cisco ICM Software WebView Installation Guide
OL-0730-04
Client System Sizing for ICM 5.0
•
Windows 2000
•
Internet Explorer, version 5.5 SP2 or 6.0
•
200 MHZ CPU
•
64M RAM
•
1G disk
Server System Sizing and Scaling for ICM 5.0
Server sizing and scaling is less straightforward. Small single-site contact center
ICM installations may demand little of the WebView server, and it can co-reside
with other components.
ICM installations may demand little of the WebView server, and it can co-reside
with other components.
For large or highly distributed installations with many WebView clients and/or
with large historical databases, it is necessary to have multiple dedicated
server-class WebView servers installed on dedicated ICM Historical Database
Servers.
with large historical databases, it is necessary to have multiple dedicated
server-class WebView servers installed on dedicated ICM Historical Database
Servers.
Exact sizing requirements are dependent on your database and system usage.
Server Hardware Guidelines
•
Windows 2000 Server (ICM 5.0)
•
>650 MH
Z
CPU
•
2G RAM
•
40G disk (non HDS)
•
HDS disk sizing dependent on DB archive requirements.
•
CD ROM drive