Cisco Cisco IPCC Web Option Installation Guide
3-1
Remote Silent Monitoring Installation and Administration Guide
C H A P T E R
3
Pre-Installation Tasks
This chapter describes the modifications that must be made to the Cisco
environment before RSM installation, specifically:
environment before RSM installation, specifically:
•
Base system provisioning
•
Java EE 5 installation
•
JTAPI client libraries installation
•
Unified CM services enabling
•
Simulated phones configuration
•
Login pool simphone setup
•
RSM user group creation
•
RSM application user creation
•
Supervisor login account creation