Cisco Cisco IPCC Web Option Installation Guide
Chapter 3 Pre-Installation Tasks
Unified CM Services Enablement
3-4
Remote Silent Monitoring Installation and Administration Guide
Unified CM Services Enablement
Several Cisco-based services must be enabled for each Unified CM cluster used
by RSM, as follows:
by RSM, as follows:
Step 1
Log into the Serviceability Area of the Unified CM cluster.
Step 2
Click Tools > Service Activation.
Step 3
Enable the following services for each server in the cluster:
•
Cisco CTIManager
Step 4
Repeat steps 1 through 3 for each cluster, as required.
Simulated Phones Configuration
Before installing RSM, you must determine how many simulated phones (a.k.a.,
simphones) to assign to each Unified CM cluster. Each cluster must have
simphones greater than or equal to the maximum number of agents that will be
simultaneously monitored through RSM for the cluster.
simphones) to assign to each Unified CM cluster. Each cluster must have
simphones greater than or equal to the maximum number of agents that will be
simultaneously monitored through RSM for the cluster.
In this section, you will:
•
Configure the simphone device dependencies, creating a Unified CM group,
RSM region, device pool, route partition, and calling search space;
RSM region, device pool, route partition, and calling search space;
•
Create the simphone devices and assign MAC addresses;
•
Add line DNs to the simphone devices.
The procedures describe how to create one simphone and its associated line DN.
Additional simphones can be created by using Unified CM's super copy feature or
by creating a batch file.
Additional simphones can be created by using Unified CM's super copy feature or
by creating a batch file.
Note
You must be logged into the Admin interface of a Unified CM cluster before you
can configure your simphones as described below.
can configure your simphones as described below.