Cisco Cisco IPCC Web Option Installation Guide

Refer to Appendix B, Registry Keys, for information on how to modify these 
settings manually.

Send Email Alerts—Check this box and fill in the text fields to allow 
PhoneSim and VLEngine to send email alerts when an error occurs.

Problem Call Min Duration—Call is classified as a problem if it exceeds 
specified minimum seconds. (Registry key: ProblemCallMinDuration) 

Problem Call Min Holds—Call is classified as a problem if agent has put 
caller on hold more than specified number. (Registry key: 
ProblemCallMinHolds) 

Max Stale Call Duration—Maximum seconds state of a call can remain 
unchanged (i.e., does not trigger a CTI event) before deemed stale and 
removed. (Registry key: MaxStaleCallDuration) 

CTI OS Trace Mask—Determines verbosity level for CTI OS CIL messages 
logged to disk, for all CTI OS connections (i.e., both agent mode and monitor 
mode). Logging is written to the C:\CiscoRSM\vlengine\ctiosLogs directory. 
Agent mode CTI OS connections are created on demand for back-end 
authorization when a login to RSM is requested. Monitor mode connections 
are created upon startup, and remain active for the life of the application. 
Used to retrieve information about events in call center environment. 
(Registry keys: CTIOS_TraceMask)

VLEngine - Log Level—String which dictates verbosity level of output to 
the VLEngine log file. INFO and DEBUG are the most commonly used 
settings. (Registry key: VLEngine_LogLevel) 

VLEngine - HTTP Listen Port—Port number VLEngine listens to for 
incoming HTTP requests. Default is 8080. (Registry key: 
VLEngine_HTTPListenPort)