Cisco Cisco IPCC Web Option Installation Guide
5-5
Remote Silent Monitoring Installation and Administration Guide
Chapter 5 VRU Configuration
CVP Integration
Upload RSM Prompts
RSM prompts are the decision tree selections that a caller hears and responds to
when they dial into the system. They must be uploaded into the system for CVP,
as described below.
when they dial into the system. They must be uploaded into the system for CVP,
as described below.
To upload RSM prompts:
Step 1
Navigate to your media server directory, at C:\Cisco\CVP\MediaFiles\en-us,
and create a new directory labeled VL.
and create a new directory labeled VL.
Step 2
Navigate to C:\ CiscoRSM\vlengine\callflows and unzip the contents of the
prompts.zip file into the VL directory.
prompts.zip file into the VL directory.
Step 3
Right-click the VL directory, then click Properties.
Step 4
Click the Security tab, then click Advanced.
Step 5
Select Allow inheritable permissions from the parent to propagate to this
object and all child objects.
object and all child objects.
Step 6
Click OK.
Step 7
Open your web browser and navigate to the VL directory of your media server,
i.e., http://<SERVER IP>/MediaFiles/en-us/VL. Ensure that the prompt files
are listed and accessible.
i.e., http://<SERVER IP>/MediaFiles/en-us/VL. Ensure that the prompt files
are listed and accessible.
CVP Call Flow Integration
To handle calls transferred directly from CVP into RSM, you must install the call
flow script on CVP.
flow script on CVP.
To install the call flow script:
Step 1
Navigate to the CVP-RSM.zip file on the RSM installation CD.
Step 2
Unzip the CVP-RSM.zip file to the call flow directory on your CVP VXML
Server, e.g., C:\Cisco\CVP\RSM-Callflow. Create the directory, if required.
Server, e.g., C:\Cisco\CVP\RSM-Callflow. Create the directory, if required.
Step 3
Open Cisco VXML Studio and import the RSM Project into your workspace.
Step 4
Right-click RSM Project in the Navigator pane then click Properties.