Cisco Cisco IPCC Web Option Installation Guide
6-3
Remote Silent Monitoring Installation and Administration Guide
Chapter 6 RSM Services
Removing RSM
Step 4
Navigate to Applications > Script Management.
Step 5
Click the trash can icon for the RSM.aef script, then click OK.
To remove the RSM call flow script in a Unified ICME environment:
Step 1
Log into the IP IVR web interface.
Step 2
Click the Subsystems > ICM link.
Step 3
Click the ICM VRU Scripts link.
Step 4
Remove the RSM VRU script.
To remove RSM prompts:
Step 1
Log into the IP IVR web interface.
Step 2
Navigate to Applications > Prompt Management.
Step 3
Select the en_US directory.
Step 4
Select the Delete Folder link.
Step 5
Select VL from the drop-down list, then click Delete.
CVP Removal
For each CVP VRU with RSM integration, you will need to remove the call flow
script, the call flow project files, and the RSM prompts.
script, the call flow project files, and the RSM prompts.
To remove the RSM call flow script
Step 1
Run the updateApp.bat script, located in the
C:\Cisco\CVP\VXMLServer\applications\RSM\admin directory.
C:\Cisco\CVP\VXMLServer\applications\RSM\admin directory.
Step 2
Delete the C:\Cisco\CVP\VXMLServer\applications\RSM directory when
prompted.
prompted.