Cisco Cisco IPCC Web Option Installation Guide
7-1
Remote Silent Monitoring Installation and Administration Guide
C H A P T E R
7
Troubleshooting
This chapter provides information on the RSM log files, and provides case
scenarios and troubleshooting guidance for system errors and other issues. Most
troubleshooting issues will be related to JTAPI or CTI OS, and can be easily fixed
by an experienced Cisco Enterprise Call Center Administrator.
scenarios and troubleshooting guidance for system errors and other issues. Most
troubleshooting issues will be related to JTAPI or CTI OS, and can be easily fixed
by an experienced Cisco Enterprise Call Center Administrator.
Log Files
RSM maintains several troubleshooting logs for the VLEngine and PhoneSim
services. These are located in the following C:\CiscoRSM directories:
services. These are located in the following C:\CiscoRSM directories:
Table 7-1
Log Files
Log File
Directory
VLEngine Logs
vlengine\logs
PhoneSim Logs
phonesim\logs
VLEngine - CTI OS Trace Logs
vlengine\logs\ctiosLogs
VLEngine - JTAPI Trace Logs
As per jtapiprefs setting