Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Chapter 5 VRU Configuration

CVP Integration

5-8

Remote Silent Monitoring Installation and Administration Guide

VXML Studio Logging

VXML Studio contains the VXML output that the VXML Server produces. You
can enable additional logging and debugging of RSM in VXML Studio, if desired.

To enable VXML Studio logging:

Step 1

Open RSM Project in Cisco VXML Studio, then navigate to General Settings.

Step 2

Select Loggers. A new window appears.

Step 3

Add the com.audium.logger.application.debug.ApplicationDebugLogger to
the project.

Step 4

Click OK.

For more information, refer to the Enable VoiceXML Debug Mode on Cisco
Unified Call Services, Universal Edition document, located at

http://www.cisco.com/en/US/products/ps7234/products_tech_note09186a00808
74c88.shtml

VXML Gateway Setup Notes

RSM requires a dedicated gateway. RSM is supported on any VXML gateway
model and version of Cisco Internetwork Operating System (IOS) that CVP
4.0(2), CVP 4.1(1) or CVP 7.0(2) supports.

To set up the VXML gateway for use with RSM:

Step 1

Ensure that IVR prompt streaming is enabled for HTTP by issuing the ivr prompt
streamed http command;

Step 2

Ensure that IVR prompt memory is at least 8M, by issuing the ivr prompt
memory 8000 command.