Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 6 RSM Services
Removing RSM
6-2
Remote Silent Monitoring Installation and Administration Guide
To ensure RSM is installed and running properly:
Step 1
Navigate to Start > Programs > Administrative Tools > Services.
Step 2
Verify that the service Cisco-RSM-VLEngine is running.
Step 3
Verify that the service Cisco-RSM-PhoneSim is running.
Step 4
Right-click Start then select Task Manager.
Step 5
Select the Processes tab. Verify that the java.exe and phonesim.exe processes for
the VLEngine are running.
the VLEngine are running.
To restart the RSM services:
Step 1
Navigate to Start > Settings > Control Panel.
Step 2
Click Administrative Tools, then click Services.
Step 3
Right-click the Cisco-RSM-VLEngine service, then click Restart.
Step 4
Right-click the Cisco RSM - PhoneSim service, then click Restart.
Removing RSM
The procedures in this section describe how to remove RSM and its components
from your IP IVR or CVP environment, if necessary.
from your IP IVR or CVP environment, if necessary.
IP IVR Removal
For each IP IVR VRU with RSM integration, you will need to remove the call
flow script and the RSM prompts.
flow script and the RSM prompts.
To remove RSM and the call flow script in a non-Unified ICME environment:
Step 1
Log into the IP IVR web interface.
Step 2
Navigate to Applications > Application Management.
Step 3
Click the trash can icon for the RSM application, then click Yes when prompted
to delete the associated trigger.
to delete the associated trigger.