Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

The following table lists all the PhoneSim error messages that may appear in the 
log files, and their probable causes. 

Called with unknown alert type 
<alert type> while sending email 
alert

An unknown email alert type was 
received—i.e., it is not on list of five 
predefined types: 

APPLICATION_DOWN
PROCESS_CREATION_FAILURE
PHONESIM_STARTED
VLENGINE_NOT_RUNNING
VLENGINE_CONNECTION_CLOSED

This is a benign message. Contact 
Cisco support if this occurs on a 
regular basis so the message can be 
relayed to the RSM development 
team for review. 

Unable to connect to mail server at 
<mail server exchange IP> on <port 
number>

PhoneSim is unable to connect to the 
mail server at IP address on 
displayed port number

This is a rare, transient phenomenon. 
Verify that firewall, IP address, and 
port are working properly (e.g., 
ping). 

Unable to receive data from mail 
server at <configured mail server 
exchange IP> on <configured port 
number>

The socket connected to the mail 
exchange server is unable to receive 
data from the server

This is a rare, transient incident. 
Verify that the firewall, IP address, 
and port are working properly (e.g., 
ping). 

Failed to connect to <IP address> on 
<port number> for <socket client 
name>

Socket failed to connect to displayed 
client name

This is a rare, transient phenomenon. 
Verify that firewall, IP address, and 
port are working properly (e.g., 
ping). If this error appears on a 
regular basis, restart the PhoneSim 
service (note that doing so will 
cancel all sessions currently being 
monitored). 

Number of call managers exceeds 
limit

Number of configured Call 
Managers is greater than number 
allowed by RSM, which is three (3). 

An improper change was probably 
made to a cluster registry key. Refer 
to the “Cluster Configuration Keys” 
topic in Appendix B, Registry Keys.