Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

RSM base OS installation is similar to a Peripheral Gateway (PG) installation. 
However, no persistent static routes to the router and logger need be entered, and 
any firewall setup must be done manually, as the Cisco Firewall Configuration 
Utility (CiscoICMfwConfig) does not currently support RSM. 

If Windows firewall is used, ensure that the ports used by the VRU to 
communicate with RSM's VLEngine (8080/TCP) and PhoneSim (29001/TCP) are 
unblocked. (Refer to the “Security Settings” topic in Chapter 4, Installation, for 
more information.)

For complete staging information, refer to Staging Guide for Cisco ICM/IPCC 
Enterprise & Hosted Editions, for release 7.0(0), located at

When provisioning the RSM server, ensure that the following guidelines are 
observed for the base system:

Partition the hard drive as a single C: NTFS partition.

Install RSM on its own dedicated server. Collocation of any other ICME 
component (or anything else) on the RSM server is not supported.

Use Cisco approved anti-virus software (refer to Chapter 2, Cisco Hardware 
and Software Requirements, for BOM information). Note that all anti-virus 
software supported by Unified ICME is also supported by RSM.

Run Microsoft's Baseline Security Analyzer (MBSA) on the server to view 
possible security improvements.

Install Cisco Security Agent (CSA) for ICM on the server. 

Do not enable Windows automatic updates on the system, as the patch 
upgrade procedure for the RSM server must mirror those used for the Unified 
CCE and Cisco Unified ICME servers.

For additional guidelines on the base operating system, as well as services 
installation and configuration, refer to the Security Best Practices Guide for ICM 
and IPCC Enterprise & Hosted Editions, located at