Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Chapter 6 RSM Services

Removing RSM

6-4

Remote Silent Monitoring Installation and Administration Guide

To delete the RSM call flow project files:

Step 1

Open the RSM project in VoiceXML Studio,

Step 2

Right-click on the project's root icon in the Navigator pane, then select Delete.

Step 3

Delete both the project and the project files.

To remove RSM prompts:

Step 1

Navigate to C:\Cisco\CVP\MediaFiles\en-us\VL.

Step 2

Delete the directory and all of its contents.

RSM Application Removal

To remove the RSM application from your Cisco environment:

Step 1

Click Start > Control Panel > Add or Remove Programs.

Step 2

Follow the prompts to remove Cisco Remote Silent Monitoring. All RSM-related
service entries will also be deleted.

Unified ICME Removal

In a Unified ICME environment, you will need to remove all RSM-specific
supervisor login accounts.

To remove the supervisor login accounts:

Step 1

From the Admin Workstation (AW), click Start > All Programs > ICM Admin
Workstation > Configuration Manager.

Step 2

Expand Tools > Explorer Tools.

Step 3

Double-click Agent Explorer.

Step 4

Click Retrieve to return a list of all existing agents in the environment.

Step 5

Click any account in the list.