Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
Chapter 7 Troubleshooting
PhoneSim Runtime Issues
7-14
Remote Silent Monitoring Installation and Administration Guide
PhoneSim Runtime Issues
Simphone Registrations Are Rejected
Symptom
When starting the PhoneSim service, the Simphone registrations are
rejected.
Possible Cause
Start range of the ClusterN_PhoneSim_StartMACRange
parameter, as previously configured, does not correspond to start range of
ClusterN_PhoneSim_StartLineNumRange parameter for cluster N.
ClusterN_PhoneSim_StartLineNumRange parameter for cluster N.
For example, if Cluster1_PhoneSim_StartMACRange is set to
00005E000047 and Cluster1_PhoneSim_StartLineNumRange is set to
42001, then line DN 42001 is probably not assigned to phone device ID
00005E000047.
00005E000047 and Cluster1_PhoneSim_StartLineNumRange is set to
42001, then line DN 42001 is probably not assigned to phone device ID
00005E000047.
Check the log files (located in the C:\CiscoRSM\phonesim\logs directory) for
the following:
the following:
08/17/07 11:25:41 (Eastern Daylight Time), [4024]
CHTTPServer.cpp :236 INFO - Received HTTP request from
machine with ip address 10.1.14.76 on port 1244 with request
uri "/sendRegisterMessage?PhoneSimExt=42001"
CHTTPServer.cpp :236 INFO - Received HTTP request from
machine with ip address 10.1.14.76 on port 1244 with request
uri "/sendRegisterMessage?PhoneSimExt=42001"
08/17/07 11:25:41 (Eastern Daylight Time), [4024]
VoipCommon.cpp :986 ERROR - Client Socket : Send
Failed :WSAENOTSOCK
VoipCommon.cpp :986 ERROR - Client Socket : Send
Failed :WSAENOTSOCK
08/17/07 11:25:41 (Eastern Daylight Time), [4024]
VoipCommon.cpp :986 ERROR - Client Socket : Unable to
send dataUnknown Error
VoipCommon.cpp :986 ERROR - Client Socket : Unable to
send dataUnknown Error
Recommended Action
Refer to the “Cluster Configuration Registry Keys”
topic in Appendix B, Registry Keys, for information on how to modify the
start MAC range of the ClusterN_PhoneSim_StartMACRange parameter.
start MAC range of the ClusterN_PhoneSim_StartMACRange parameter.