Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

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Chapter 7      Troubleshooting
PhoneSim Runtime Issues
7-14
Remote Silent Monitoring Installation and Administration Guide
PhoneSim Runtime Issues
Simphone Registrations Are Rejected
Symptom
When starting the PhoneSim service, the Simphone registrations are 
rejected. 
Possible Cause
Start range of the ClusterN_PhoneSim_StartMACRange 
parameter, as previously configured, does not correspond to start range of 
ClusterN_PhoneSim_StartLineNumRange parameter for cluster N. 
For example, if Cluster1_PhoneSim_StartMACRange is set to 
00005E000047 and Cluster1_PhoneSim_StartLineNumRange is set to 
42001, then line DN 42001 is probably not assigned to phone device ID 
00005E000047. 
Check the log files (located in the C:\CiscoRSM\phonesim\logs directory) for 
the following: 
08/17/07 11:25:41 (Eastern Daylight Time), [4024] 
CHTTPServer.cpp     :236  INFO   - Received HTTP request from 
machine with ip address 10.1.14.76 on port 1244 with request 
uri "/sendRegisterMessage?PhoneSimExt=42001" 
08/17/07 11:25:41 (Eastern Daylight Time), [4024] 
VoipCommon.cpp      :986  ERROR  - Client Socket : Send 
Failed :WSAENOTSOCK 
08/17/07 11:25:41 (Eastern Daylight Time), [4024] 
VoipCommon.cpp      :986  ERROR  - Client Socket : Unable to 
send dataUnknown Error 
Recommended Action
Refer to the “Cluster Configuration Registry Keys” 
topic in Appendix B, Registry Keys, for information on how to modify the 
start MAC range of the ClusterN_PhoneSim_StartMACRange parameter.