Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Remote Silent Monitoring Installation and Administration Guide
Appendix B Registry Keys
General Registry Keys
CTIOS_AgentModeTraceMask
Trace mask used to log CTI OS CIL messages to disk for the CTI OS agent mode
connections. Connections are created on demand for back-end authorization when
login to RSM is requested.
connections. Connections are created on demand for back-end authorization when
login to RSM is requested.
Setting determines how much CIL output data is logged to ctiosAMLogs directory
for these connections.
for these connections.
Type: REG_SZ
Value Required: No
Valid Values: Eight-digit numerical hexadecimal of CTI OS trace mask, or blank.
If blank, tracing to file will be disabled.
If blank, tracing to file will be disabled.
Default Value: None
VLEngine_PassPrefix
Prefix for supervisor password used when creating accounts. Refer to “Supervisor
Login Account Creation” topic in Chapter 3, Pre-Installation Tasks.
Login Account Creation” topic in Chapter 3, Pre-Installation Tasks.
For example, if set to RSM1RSM, and you want a supervisor to log in with PIN
1234, then set supervisor's password to RSM1RSM1234. VLEngine prepends the
RSM1RSM string before it submits the password to CTI OS for validation.
1234, then set supervisor's password to RSM1RSM1234. VLEngine prepends the
RSM1RSM string before it submits the password to CTI OS for validation.
Type: REG_SZ
Value Required: No
Valid Values: Any string of letters, numbers, and valid password symbols (e.g.,
no whitespace and control characters).
no whitespace and control characters).
Default Value: Blank string