Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

3-3

Remote Silent Monitoring Installation and Administration Guide

Chapter 3 Pre-Installation Tasks

Java EE 5 Installation

RSM requires Java EE 5, which can be installed as follows:

Step 1

Download and run the Java EE 5 SDK Update 4 installer for the Java EE + JDK
component, located at

http://java.sun.com/javaee/downloads

Step 2

Select C:\java\SDK for the installation path, when prompted on the Admin
Configuration screen.

Step 3

Enter 12345678 for the Admin password, when prompted on the Admin
Configuration screen.

Step 4

Select Add bin directory to PATH on the Installation Option screen. All other
options must not be selected.

Step 5

Do not click Start Server on the final installation screen.

Step 6

Once installation is complete, navigate to Start > Settings > Control Panel >
System > Advanced > Environment Variables.

Step 7

Create a new system environment variable named JAVA_HOME with a value of
C:\java\SDK\jdk.

JTAPI Client Libraries Installation

To install the JTAPI client libraries required to run RSM:

Step 1

Navigate to the Unified CM Administration web page.

Step 2

Step 3

Navigate to Application > Plug-Ins.

Step 4

Click Find.

Step 5

Click on the Cisco JTAPI for Windows Download link. The
CiscoJTAPIClient.exe file is downloaded.

Step 6

Run this file, installing the libraries to their default locations.