Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
5-7
Remote Silent Monitoring Installation and Administration Guide
Chapter 5 VRU Configuration
CVP Integration
Call Flow Deployment
Once the call flow script is installed on CVP, it must be deployed for use by
VXML Studio.
VXML Studio.
To deploy the call flow script:
Step 1
Open Cisco VXML Studio.
Step 2
Right-click RSM Project in the Navigator pane, then click Deploy.
Step 3
Select Cisco Unified CVP Home for Deploy Destination.
Step 4
Enter your VXMLServer home directory in the text box, i.e.,
C:\Cisco\CVP\VXMLServer.
C:\Cisco\CVP\VXMLServer.
Step 5
Click Finish. The call flow script is deployed to the CVP server.
Step 6
Close VXML Studio.
Step 7
Navigate to the C:\Cisco\CVP\VXMLServer\applications\RSM\admin
directory, then double-click the deployApp.bat file. The batch file is executed in
a separate DOS window.
directory, then double-click the deployApp.bat file. The batch file is executed in
a separate DOS window.
Step 8
Enter Y for yes when prompted to deploy the application. The call flow script is
now accessible from the CVP VXML Server.
now accessible from the CVP VXML Server.
Step 9
Configure the appropriate micro-applications on your VXML gateway (VG dial
peers, UCM route patterns, etc.) so they can access the script. Refer to the CVP
configuration documentation for more information, located at
peers, UCM route patterns, etc.) so they can access the script. Refer to the CVP
configuration documentation for more information, located at
Call Flow Troubleshooting
For log file information for any CVP call flow application, refer to the VoiceXML
Server User Guide for Cisco Unified Customer Voice Portal document, located at
Server User Guide for Cisco Unified Customer Voice Portal document, located at