Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
6-5
Remote Silent Monitoring Installation and Administration Guide
Chapter 6 RSM Services
Removing RSM
Step 6
Click Multiple below the account listing. The Delete Multiple window appears.
Step 7
Select the RSM-specific agents previously created, then click Delete.
Step 8
Click OK to return to the Agent Explorer, then click Save.
Unified CM Removal
To remove RSM from your Unified CM environment, you must perform all of the
following tasks for each Unified CM cluster that RSM is installed on.
following tasks for each Unified CM cluster that RSM is installed on.
To disassociate all simphone devices from pguser:
Step 1
Log into the Unified CM web interface.
Step 2
Navigate to User Management > Application User.
Step 3
Click Find to display all application users. Locate then click the pguser account
for your cluster.
for your cluster.
Step 4
Select the simphone devices in the Device Information > Controlled Devices
listbox.
listbox.
Step 5
Click the up arrow to move the devices to the Available Devices listbox.
Step 6
Click Save. Repeat steps 1 through 5 for each cluster.
To remove the RSM application user account:
Step 1
Navigate to User Management > Application User.
Step 2
Click Find. A list of application users is displayed.
Step 3
Select the rsmuser account.
Step 4
Click Delete Selected. The account is deleted.
To remove all simphone devices:
Step 1
Navigate to Device > Phone.
Step 2
Select Device Name and begins with search criteria, then enter 00005E in the
Find textbox.
Find textbox.