Cisco Cisco IP Contact Center Release 4.6.2 Maintenance Manual
In this deployment, historical data can be distributed for scalability purposes.
This deployment type supports a maximum of 4 Historical Data Servers per Logger side, which
can be configured as 3 AW-HDS and 1 HDS-DDS deployments (see descriptions below).
can be configured as 3 AW-HDS and 1 HDS-DDS deployments (see descriptions below).
There are four options available for an Administration & Data Server role in a large deployment:
•
Administration Server and Real-time and Historical Data Server (AW-HDS): Stores
real-time and historical data, including agent historical data filtered by peripheral, but no call
detail and call variable data
real-time and historical data, including agent historical data filtered by peripheral, but no call
detail and call variable data
This role provides ability for configuration changes as well as for both real-time and historical
reporting. The real-time and historical reporting is supported using either WebView server
or Cisco Unified Intelligent Center (Reporting client).
reporting. The real-time and historical reporting is supported using either WebView server
or Cisco Unified Intelligent Center (Reporting client).
•
Historical Data Server and Detail Data Server (HDS-DDS): Stores only historical data,
including all agents and detail data (TCD, and so on) with additional indices (this option is
limited to one per Logger side)
including all agents and detail data (TCD, and so on) with additional indices (this option is
limited to one per Logger side)
This role provides support for historical reporting, Call Detail data extraction for System
Call Trace tool and feed to CUIS Archiver. This deployment also includes configuration data
available for historical reporting. Real-time data reporting and the ability to make configuration
changes are not supported.
Call Trace tool and feed to CUIS Archiver. This deployment also includes configuration data
available for historical reporting. Real-time data reporting and the ability to make configuration
changes are not supported.
•
Administration Server and Real-time Data Server (AW): Stores real-time data, including
agent historical data filtered by peripheral, but no historical data
agent historical data filtered by peripheral, but no historical data
This role is similar to the "Distributor AW" role in previous ICM releases. This role provides
the ability for configuration changes as well as for real-time reporting. The real-time reporting
is supported using either WebView server or Cisco Unified Intelligent Center (Reporting
client). This role does not support historical reporting.
the ability for configuration changes as well as for real-time reporting. The real-time reporting
is supported using either WebView server or Cisco Unified Intelligent Center (Reporting
client). This role does not support historical reporting.
•
Configuration-Only Administration Server: HDS is not enabled and real-time reporting
is turned off. This deployment only allows configuration changes with no real-time and
historical reporting.
is turned off. This deployment only allows configuration changes with no real-time and
historical reporting.
See Also
Refer to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
details about how to use the Web Setup tool to add Administration & Data Servers.
details about how to use the Web Setup tool to add Administration & Data Servers.
For specific information about setting up an HDS database, see Chapter 4, "
ChangeStamps and Locks
To prevent users from changing the same data simultaneously, Unified ICM configuration data
records contain a ChangeStamp field. The ChangeStamp field is incremented when the record
is changed in the central database. When an administrator makes changes to configuration data
and sends the changed data to the Logger, the value of the ChangeStamp field is compared to
records contain a ChangeStamp field. The ChangeStamp field is incremented when the record
is changed in the central database. When an administrator makes changes to configuration data
and sends the changed data to the Logger, the value of the ChangeStamp field is compared to
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
42
Chapter 3: Working with Databases
ChangeStamps and Locks