Cisco Cisco IP Contact Center Release 4.6.2 Maintenance Manual

Note: If you cannot find the server you want in the main window, you can select any computer
on your local network by choosing File > Add Computer from the menu bar.

You can expand the sever by clicking on the plus sign (+) next to its name. This displays the
Unified ICM instances that have databases on the server. Expanding the Unified ICM instance
displays a specific Unified ICM node or nodes (Administration & Data Server and Logger) on
machines that have databases for that instance. Expanding the node displays the databases
associated with the node. Expanding the node database displays a list of the individual tables
in the node database. Under databases are the table groups, and the final level lists the tables in
the group.

Databases can be created for instances with configured components or without configured
components. When an instance does not have any configured components, database creation
occurs under the instance within a component placeholder on the ICMDBA main window's
application tree view. See the "

" section for more information.

To view the properties of a table, right-click the desired table in the list and select Properties
from the pop-up menu, or double-click the table in the list.

There are two ways to access the ICMDBA tool functions:

•

From the main window, select a node or database from the tree and then select a function
from the menu bar menu.

•

Right-click a node or database to display a pop-up menu.

Creating a Database With Configured Components

Use the Create function to create a database for an Administration & Data Server or Logger.
You can only create one Logger database per side.

To create a new Unified ICM database:

With the system software running, for the server and instance, select the node (Administration
& Data Server or Logger) where you want to create the database.

Select Database > Create from the menu bar (or click the right mouse button and select Create).
The Create Database window displays.

Enter the following information for the database:

•

DB Type. Specify the type of database: Outbound Option for an outbound dialer,
Administration & Database Server for a local database (awdb), or Historical Data
Server/Detail Data Server (HDS/DDS) for Administration & Data Server machines. For a
Logger device, the default database type displays (Logger side must be selected).

•

ICM Type. Specify whether this is a Unified ICM or Unified CCE Enterprise, Unified ICMH,
or CICM (Customer ICM) system.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x