Cisco Cisco E-Mail Manager Unity Integration Option Maintenance Manual

Cisco

Router..................................................................................................................................................75
Logger..................................................................................................................................................75

ID Finder Tool...........................................................................................................................................75

About the ID Finder Tool .....................................................................................................................75
Using the ID Finder Tool......................................................................................................................76
How to Access the ID Finder Tool........................................................................................................77
How to Use the ID Finder Tool.............................................................................................................77

Modifying the Skill Groups Per Agent Limit..............................................................................................78

Using the ConfigLimit Tool...................................................................................................................78
Additional Requirements......................................................................................................................79

6. Partitioning Overview................................................................................................................................81

Index .............................................................................................................................................................83

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x

iii