Cisco Cisco E-Mail Manager Unity Integration Option Maintenance Manual

In addition to these tasks, you can use the ICMDBA tool to start or stop a server, and to do some
limited SQL Server configuration.

• Before using the ICMDBA tool, the system software for a customer must be installed. Refer

to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, for
information on the Unified ICM installation.

• The ICMDBA Import/Export feature pertains to Unified ICM configuration data only. To

import or export Unified ICM historical data, use Microsoft’s SQL Server Database Backup
and Database Restore utilities.

Starting ICMDBA

The following steps describe how to start ICMDBA.

Note: For detailed ICMDBA components field descriptions, refer to the online help.

Start the ICMDBA tool either by double-clicking ICMdba in the Unified CCE Tools folder or
by selecting Start > Run > ICMDBA.

The ICMDBA main window displays.

Figure 12: ICMDBA Main Window

The main window is a tree hierarchy displaying the Unified ICM database servers in the current
domain.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x