Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

enabled, Windows needs your permission to continue, so click Allow in the User Account
Control window to run the programs.

•

Event Management. Familiarize yourself with the Unified ICM’s event management system.
The system software provides several tools for reviewing event data in the system. Event
data can aid you in identifying potential system performance problems.

•

Partitioning. Unified ICM partitioning provides a mechanism for controlling what data
individuals are allowed to access within an Unified ICM database.

• Partitioning on new installations is no longer supported and is no longer provided as

a checkbox option from the Web Setup windows; that is, you cannot create new
partitioning on a server. Although the partitioning checkbox has been removed,
upgrading to 8.0(1) does not automatically remove partitioning on an existing system.

• See Chapter 6, "

systems that are already partitioned.

The following chapters describe these topics in more detail.

The Administration & Data Server

The Administration & Data Server provides tools and resources for supervisors, system
administrators, and system managers.

You can use these resources to:

•

Initialize and update configuration information

•

Write and update routing scripts and administrative scripts

•

Monitor the execution of scripts

You can also monitor the performance of skill groups, services, routes, and trunks through the
Administration & Data Server.

provides the Cisco Unified CCE Tools menu option on the Start menu (Start > All Programs
> Cisco Unified CCE Tools).

Note: The Administration Tools are only included in this folder if an Administration & Data
Server is set up on the machine.

After you add an Administration & Data Server, the following happens:

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x