Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
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Initialize Local Database. Lets you copy current information from the system software’s
central database to the local database (awdb) on the Administration & Data Server. (Normally,
this is done automatically.)
central database to the local database (awdb) on the Administration & Data Server. (Normally,
this is done automatically.)
•
Lock Admin. Lets you check or change the status of locks in the system software central
database.
database.
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Router Log Viewer. Displays information about calls processed by the system software and
any errors encountered in processing them.
any errors encountered in processing them.
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Scheduled Target Manager. Lets you configure and manage scheduled targets, which
indicate a special type of destination for a call.
indicate a special type of destination for a call.
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Schema Help. Describes the structure of the Unified ICM databases.
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Script Editor. Lets you create, modify, and schedule routing scripts. The system software
executes these scripts to determine where to route each call.
executes these scripts to determine where to route each call.
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Select Administration Instance. Allows you to switch between administration instances.
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CMS Control Tool. The Configuration Management Service (CMS) Control console is the
control panel for CMS Node. CMS allows the Agent Re-skilling Web Tool and the CMS
Node options access to the configuration.
control panel for CMS Node. CMS allows the Agent Re-skilling Web Tool and the CMS
Node options access to the configuration.
Note: This tool only displays if the Configuration Management Service (CMS) Node is
enabled in the Administration & Data Server.
enabled in the Administration & Data Server.
Note: The availability of some of these tools depends on the Administration & Data Server's
role. (See the "
role. (See the "
Historical Data Server (page ?)
" section for an explanation of the roles).
See Also
Refer to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
detailed information about the installation process.
detailed information about the installation process.
Central and Local Databases
The Central Controller includes a database that stores the system configuration information and
routing scripts. At least one Administration & Data Server at each site has its own local database
that contains a copy of data from the central database. Unified ICM software’s UpdateAW
background process automatically keeps the local database synchronized with the central
database.
routing scripts. At least one Administration & Data Server at each site has its own local database
that contains a copy of data from the central database. Unified ICM software’s UpdateAW
background process automatically keeps the local database synchronized with the central
database.
An Administration Client, which does not have a local database, points to a local database
(awdb) for its data.
(awdb) for its data.
When you save a change to configuration data or scripts, the system software immediately
applies that change to the central database. The UpdateAW process copies the change to all
local databases.
applies that change to the central database. The UpdateAW process copies the change to all
local databases.
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
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Chapter 1: Administration Overview
The Administration & Data Server