Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Enter the following information for the database:

•

DB Type. Specify the type of database: Outbound Option for an outbound dialer,
Administration & Database Server for a local database (awdb), or Historical Data
Server/Detail Data Server (HDS/DDS) for Administration & Data Server machines. For a
Logger device, the default database type displays (Logger side must be selected).

•

ICM Type. Specify whether this is a Unified ICM or Unified CCE Enterprise, Unified ICMH,
or CICM (Customer ICM) system.

•

Region. Specify regional information where applicable.

•

Partitions. If partitioning is enabled, check this box and specify the maximum number of
partitions allowed for the customer (1 through 5).

Note: Partitioning on new installations is no longer supported and is no longer provided as
a checkbox option from the Web Setup windows; that is, you cannot create new partitioning
on a server. Although the partitioning checkbox has been removed, upgrading to 8.0(1) does
not automatically remove partitioning on an existing system.

Select Add. This button invokes the Add Device window.

Use this window to create a new data file and a new log file for the selected database. Specify
the disk drive letter and size in megabytes for each new file.

When finished adding the file, select OK to return to the Create Database window.

Note: By default, the newly created data file will be set to "Automatically Grow," should it
exceed the initially specified size. This setting, as well as the maximum file size, can be modified
using SQL Server Enterprise Manager.

When you have completed entering information in the Create Database window, select Create
to close the window and create the database.

Note: Partitioning is only supported for customers using Unified ICM. It is not supported in
Unified ICMH, Unified CCE, or Unified CCH.

Deleting a Database

Use the Delete function to delete a Administration & Data Server or Logger database.

Note: When an instance does not have any configured components, component placeholders
display under that instance on the application tree view; therefore, when the database is deleted
the component placeholders no longer display.

To delete a database:

With the system software running, for the server, instance, and node (Administration & Data
Server or Logger), select the database that you want to delete.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x