Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

General Administration

Because Unified ICM is a mission-critical application that runs 24 hours a day, the system
software takes care of many routine administration tasks automatically. In general, the system
software retains control of most of the database administration functions in order to keep external
interference to a minimum.

This chapter describes the data integrity checks that the system software performs on
configuration data. It also describes the scheduled database maintenance jobs that run on
automatically.

As the Unified ICM administrator, you might be responsible for performing several optional
Unified ICM administration tasks:

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Setting networking options

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Monitoring Logger activity

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Backing up the central database

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Restoring the central database from backup

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Comparing databases

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Resynchronizing databases

This chapter describes each of these administration tasks.

Note: In order to conserve system resources, minimize all Unified ICM process windows prior
to configuring your system.

This chapter contains the following topics:

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Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x