Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Checks for valid relationships between agents and skill groups, between skill
groups and services, between labels and routing clients, between dialed numbers
and routes, and between peripherals and routing clients.

Domain Adherence

Checks for invalid characters in enterprise names (EnterpriseName field) in
various database tables. Enterprise names provide unique character-string names
for objects in the Unified ICM configuration.

Names

Checks rules for Outbound Option Configuration.

Miscellaneous

For more information on the specific fields checked by these procedures, see the online help
for the Configuration Manager tool.

Viewing Logger Events

You can view recent Logger activity by viewing the Logger’s per-process log files. Per-process
log files document events for the specific processes running on a computer. These files are
useful in diagnosing problems with processes on the Logger (and on other nodes in the Unified
ICM system).

You can also view Logger event data in the central database. The Event Management System
(EMS) logs events to the central database. You should be especially aware of Error and Warning
events generated by the Logger. For example, the system software logs a Warning event when
the central database becomes 80% full.

Refer to the Serviceability Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise
& Hosted for more information on viewing the per-process log files and central database event
data.

Database Networking Support

You can use the SQL Server Setup program to specify which network protocols the database
manager supports.

The correct order and states are:

1. Shared Memory: Enabled

2. Named Pipes: Enabled

3. TCP/IP: Enabled

4. VIA: Disabled

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x