Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Additional Requirements
Lowering the Limit
If you have modified the skill groups per agent limit to be lower than the system default, no
additional changes are necessary. The new, lower limit will be enforced immediately. Note that
the new limit will not impact agents whose existing skill group membership exceeds the new
limit until the next attempt to add a new skill group for those agents. At that time the new limit
will be enforced, preventing you from adding additional skill groups.
additional changes are necessary. The new, lower limit will be enforced immediately. Note that
the new limit will not impact agents whose existing skill group membership exceeds the new
limit until the next attempt to add a new skill group for those agents. At that time the new limit
will be enforced, preventing you from adding additional skill groups.
Exceeding the Default Limit
If you have modified the skill groups per agent limit to be higher than the system default (in
spite of the Warning given above), certain deployments will require additional changes (listed
in the following sections) to your system to use the new limit and will allow you to add additional
skill groups.
spite of the Warning given above), certain deployments will require additional changes (listed
in the following sections) to your system to use the new limit and will allow you to add additional
skill groups.
Note: If you exceed the default limit and are using CTI OS, do not exceed a maximum of 99
skill groups.
skill groups.
IPCC Gateway PG
For IPCC Gateway deployments, modify the following registry keys on your IPCC Gateway
PGs to include the new value. A change to the registry will require that the PG service be
restarted.
PGs to include the new value. A change to the registry will require that the PG service be
restarted.
IPCC Enterprise Gateway PIM (Cisco Unified Contact Center Enterprise parent)
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\< customer_instance
>\PG{n}[A|B]\PG\CurrentVersion\PIMS\pim{m}\ACMIData\Config\MaxSkills
IPCC Express Gateway PIM ( Cisco Unified Contact Center Express parent)
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\< customer_instance
>\PG{n}[A|B]\PG\CurrentVersion\PIMS\pim{n}\ACMIData\Config\MaxSkills
ERI PG
For ERI deployments, modify the following registry key on your ERI PGs to include the new
value. A change to the registry will require that the PG service be restarted.
value. A change to the registry will require that the PG service be restarted.
ER Service PIM
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\< customer_instance
>\PG{n}[A|B]\PG\CurrentVersion\PIMS\pim{n}\ERSData\Config\MaxSkills
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
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Chapter 5: General Administration
Modifying the Skill Groups Per Agent Limit