Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

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For troubleshooting tips for the Cisco Unified Contact Center Products mentioned above, go
to 

, and then click the product

or option you are interested in.

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Documentation for Cisco Unified Communications Manager is accessible from: 

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Technical Support documentation and tools are accessible from: 

•

The Product Alert tool is accessible from (login required): 

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For information about the Cisco software support methodology, see Software Release and
Support Methodology: ICM/IPCC available at (login required): 

.

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For a detailed list of language localizations, see the Cisco Unified ICM/Contact Center
Product and System Localization Matrix available at the bottom of the following page: 

Product Naming Conventions

In this release, the product names listed in the table below have changed. The New Name (long
version) is reserved for the first instance of that product name and in all headings. The New
Name (short version) is used for subsequent instances of the product name.

Note: This document uses the naming conventions provided in each GUI, which means that in
some cases the old product name is in use.

Unified CCE

Cisco Unified Contact Center
Enterprise

Cisco IPCC Enterprise Edition

Unified SCCE

Cisco Unified System Contact Center
Enterprise

Cisco System IPCC Enterprise Edition

Note: Cisco Unified System Contact
Center Enterprise (Unified SCCE) is
supported in 8.0(1); however, there is
not a separate 8.0(1) version. If you
request features that are in 8.0(1), you
must migrate to the Unified
ICM/CCE/CCH software. Full
migration information is documented
in the Upgrade Guide for Cisco Unified
ICM/Contact Center Enterprise &
Hosted.

Unified CCH

Cisco Unified Contact Center Hosted

Cisco IPCC Hosted Edition

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x