Cisco Cisco IPCC Web Option Maintenance Manual

Setting Up HDS Machine When Instance Is Created, Not Added

Perform the following steps to create the HDS machine.

Run the Cisco Unified ICM/Contact Center Enterprise & Hosted Installer (if it has not already
been run) on the local machine.

Run the Web Setup tool for that machine (in a browser, from anywhere). Under Instance
Management, select Add and add the instance.

Run the ICMDBA tool on the local machine. Create the Historical Data Server/Detail Data
Server database.

Return to the Web Setup tool. Under Component Management, select Add on the
Administration & Data Server list page, then follow the instructions in the Installation Guide
for Cisco Unified ICM/Contact Center Enterprise & Hosted. If you did not perform step 3, the
Administration & Data Server Add wizard will not allow you to finish this procedure until you
create an HDS database.

Use the Database Sizing Estimator applet to determine the size of the database and the ICMDBA
tool to create the database. (See the "

" section.)

Setting Up HDS Machine When Instance Is Created, Already Added

Perform the following steps to create the HDS machine.

Run the ICMDBA tool on the local machine. Create the Historical Data Server/Detail Data
Server database.

In the Web Setup tool, under Component Management, select Add on the Administration &
Data Server list page, then follow the instructions in the Installation Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted. If did not perform step 1, the Administration & Data
Server Add wizard will not allow you to finish this procedure until you create an HDS database.

Use the Database Sizing Estimator applet to determine the size of the database and the ICMDBA
tool to create the database. (See the "

" section.)

When a Database Nears Capacity

The system software has automatic checks to prevent the central database from becoming full:

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x