Cisco Cisco IPCC Web Option Maintenance Manual
Organization
The manual is divided into the following chapters.
Description
Chapter
Describes aspects of the system that are of interest to the administrator.
Describes the main features of the Unified ICM fault tolerant architecture,
with special emphasis on how fault tolerance affects the administration of
the system.
with special emphasis on how fault tolerance affects the administration of
the system.
Introduces the Unified ICM databases and explains how they are used.
Describes the ICMDBA tool, the Database Sizing Estimator applet, and
the Database Retriever dialog, used for various database administration
tasks.
the Database Retriever dialog, used for various database administration
tasks.
Describes the administration that the system software performs
automatically. This chapter also includes several optional administration
features that you can use.
automatically. This chapter also includes several optional administration
features that you can use.
Discusses the Unified ICM Partitioning feature, which controls what data
individuals are allowed to access within a Unified ICM database.
individuals are allowed to access within a Unified ICM database.
Note: Partitioning on new installations is no longer supported and is no
longer provided as a checkbox option from the Web Setup windows; that
is, you cannot create new partitioning on a server. Although the partitioning
checkbox has been removed, upgrading to 8.0(1) does not automatically
remove partitioning on an existing system.
longer provided as a checkbox option from the Web Setup windows; that
is, you cannot create new partitioning on a server. Although the partitioning
checkbox has been removed, upgrading to 8.0(1) does not automatically
remove partitioning on an existing system.
Related Documentation
Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at:
documentation, is accessible from Cisco.com at:
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop – Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center, and Cisco Support Tools. The following list provides
more information.
Cisco Agent Desktop (CAD), Cisco Agent Desktop – Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center, and Cisco Support Tools. The following list provides
more information.
•
For documentation for the Cisco Unified Contact Center products mentioned above, go to
, click Voice and Unified
Communications, then click Customer Collaboration, and then click Cisco Unified Contact
Center Products or Cisco Unified Voice Self-Service Products, then click the product or
option you are interested in.
Center Products or Cisco Unified Voice Self-Service Products, then click the product or
option you are interested in.
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
2
Preface
Organization